Use your Chemical Bank Mastercard® debit card with a supported device to make purchase fast and easy

Green Robot with PAY underneath Apple with a bite out of the right side with PAY next to it  Samsung Pay written out samsung stacked over payRed and yellow circles overlapping with masterpass by mastercard written

Android Pay, Apple Pay, Samsung Pay, MasterPass

With a quick tap of your phone, you can use your MasterCard debit card to pay at over one million U.S. merchant locations that accept mobile payments. You get all of the same benefits your card offers, including added protection of Mastercard Zero Liability*. When you use one of the trusted solutions below, your payment information is never shared with merchants or stored on your device. 

Android Pay

"Android

Fast mobile payments in-store and in apps with most AndroidTM devices already available.

Apple Pay

"Mastercard

The easy, secure and private way to pay in-store and in apps.

Samsung Pay

"Samsung

The easy, secure and private way to pay in-store and in apps.

MasterPass

"Cell

The easy, secure and private way to pay in-store and in apps.

Frequently Asked Questions

Got questions? We've got answers.

Mobile Wallet (also called mobile money or mobile payment) refers to payment services performed from or via a mobile device. Instead of paying with an actual debit card, customers can convert their card (also called “provisioning” their card) into Apple Pay, Samsung Pay, Android Pay, or Masterpass and pay for goods or services digitally via tokenization.

Tokenization is the replacement of a card number, or PAN (Primary Account Number), with a pseudo-number called a “token” for use in a digital payment transaction. Tokenization was introduced to provide an additional layer of defense against fraud by allowing the token to be stored and used in the merchant environment in place of a PAN.

The following devices are compatible with Mobile Wallet:

Apple – iPhone 7 Plus, iPhone 7, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone SE, iPads

Samsung – Galaxy S7, Galaxy S7 Edge, Galaxy Note 7, Galaxy Note 5, Galaxy S6 Edge, Galaxy S6 Edge+, Galaxy S6, Galaxy S6 Active

Android – Any NFC-enable device running Android OS 4.4 (KitKat) or higher

Note:  Certain tablets besides iPads may also support mobile wallet apps.

No. Customers will see a generic image that has been selected to represent a Chemical Bank debit card.

There are two different ways in which customers can use the card(s) within their wallet – either In Store using Tap & Pay, or In App when shopping online.

Using Mobile Wallet In Store (Tap & Pay):  Each Mobile Wallet functions slightly different from other Mobile Wallets, but essentially, a customer activates their wallet by opening the App or using a quick access feature available on the payment terminal of the merchant and holding their phone or device near the terminal.  This Tap & Pay feature can only be used at merchants that accept these types of NFC (Near Field Communication) transactions.

Note: Samsung pay can be used at most terminals, not just an NFC enabled terminal. This is based on the different technology it uses to communicate with the terminal.

Using Mobile Wallet In App:  When paying at checkout on many of today’s popular online merchant sites, the customer will simply choose their Mobile Wallet as the payment option within the app and their payment and delivery details should auto-populate.

No. Our debit cards themselves do not have NFC (Near Field Communication) technology which enables Tap & Pay to be used. You will have to have the device on which you have the debit card provisioned to use Tap & Pay.

Yes. Anytime the your card information changes from the information you originally entered when setting up Mobile Wallet on your device, you will need to re-provision the card. For example, if the your card expiration date changes, or if you receive a new card due to a breach or because it was lost or stolen, you will need to provision the card again and provide the updated information.

Apple Pay’s security requires each user to utilize a fingerprint, so even if the device is lost or stolen, the person in possession of the device would still need the iPhone owner’s fingerprint to activate the use of Apple Pay.

Regarding a lost or stolen Samsung device, a Samsung payment cannot be made from the device unless it is authorized by way of a fingerprint or the PIN chosen during the set-up process.

If an Android device is lost or stolen, customers can use Android Device Administrator to lock the device remotely, create a new password, and wipe their personal information from the device.

Regardless of which brand of device is lost or stolen, we also recommend that the customer notify their mobile carrier, and call the Customer Service number on the back of their card as well so the card issuer can disable the card from the mobile wallet.

Note: If a cardholder has enabled the “Find my phone” app, they can use this to remotely lock their device.

You should call the card issuer’s call center to have the card closed. You should also remove the lost or stolen card from your wallet using the “Remove Card” option. When you receive your replacement card, you will need to add the new card to your wallet before using Mobile Wallet to make any purchases.

Mobile Wallet transactions will be listed like traditional debit card transactions on your monthly account statement.

Yes. Chemical Bank will notify each cardholder anytime a card is successfully provisioned in Mobile Wallet, either by email or mailed letter.

Please call the FIS Call Center at 1-844-600-3696 for assistance.