How We Protect You
To safeguard all financial and personal information, Chemical Bank:
Requires both a user ID and a password
Uses encrypted pages for password sign-on
Retains all account data in secure Bank systems
Protects email the Bank receives and guards against non-Bank employees seeing it
Uses systems of record that protect all financial and personal information and utilize leading security features
Learn more about online security for our personal and business banking.
ePersonal Enhanced Security
Chemical Bank's ePersonal security is enhanced with Internet Banking Authentication procedures as recommended by the Federal Financial Institutions Examination Council (FFIEC); this implementation adds an additional layer of user verification for higher risk transactions and activities, such as updating user settings or creating higher risk transfers and bill payments. As you log into your ePersonal account, you will be required to select one of the following identity validation challenges for any higher risk activity or transaction.
Ask me questions: the system will ask questions based on information listed in public databases
Call my phone: you will receive an automated phone call and a confirmation code
Send me a text message: your mobile device will receive an SMS text message with a confirmation code
Please note: the call and text message authentication options will appear only if the system has your phone numbers on file. You can access your contact information by selecting the eServices tab and clicking on "Change Address"; you can also contact the Customer Care Center at (800) 867-9757 for assistance in updating your contact information.
eBusiness Banking Enhanced Security with Trusteer
As part of our continued effort to enhance online banking safety, Chemical Bank has partnered with Trusteer Rapport to provide FREE security software to our online business banking customers. By protecting your internet connection and creating a tunnel for safe communication with Chemical Bank's online banking site, Trusteer Rapport blocks malicious attempts to steal money from your online banking account. Chemical Bank strongly recommends that all eBusiness customers use this software. For more information, please click here.
Chemical Bank will never send emails requesting customers to disclose or "verify" personal information about their accounts. If you receive a suspicious email, please send it to SecurityCenter@ChemicalBankMI.com. If you receive a suspicious phone call, or suspect that fraudulent activity is affecting your account, please contact our Customer Care Center at 1.800.867.9757.