Protect Your Credit:

  1. If you think you are a victim of identity theft, or that someone may have access to your log-in credentials, immediately notify Chemical Bank's Customer Care Center at (800) 867-9757. We will help guide you through the necessary steps to protect your accounts and personal information.
  2. File a report of identity theft with your local police.
  3. You should also contact one of the following credit bureaus below to report the incident, and ask to have a fraud alert placed on your file:
  • Equifax: To order a report, call 1-800-685-1111
    To report fraud, call 1-800-525-6285

    TDD 1-800-255-0056
    and write to P.O. Box 740241, Atlanta, GA 30374-0241

  • Experian:

    To order a report, call 1-888-EXPERIAN, 1-888-397-3742
    To report fraud, call 1-888-EXPERIAN, 1-888-397-3742
    TDD 1-800-972-0322
    and write to P.O. Box 9532, Allen, TX 75013

  • TransUnion:

    To order a report, call 1-800-888-4213
    To report fraud, call 1-800-680-7289
    TDD 1-877-553-7803
    fax 1-714-447-6034
    and write to Fraud Victim Assistance Department,
    P.O. Box 6790, Fullerton, CA 92634-6790